"We", "Us", or "Our" shall mean Crockers Henley Limited, a company registered in England and Wales with company number 12071956 whose registered office is at 20 Market Place, Henley-on-Thames, Oxfordshire, RG9 2AH. By reserving a seat, table or guest room at Crockers Henley, you are deemed to have accepted the terms and conditions set out in this policy.
Making a reservation
You can make a dining reservation for The Grill or one of the Chef’s Tables online here, or by calling the team on 01491 529837. For room reservations and ‘Dine & Stay’ packages, please email email@example.com. A deposit is required to secure all reservations.
How long will I have my table for?
At busy times we may ask you to vacate your table after the periods set out below. These times apply from the time of your reservation and not your arrival time.
The Grill - Breakfast : 1 hour
The Grill - Lunch : 1.5 hours
The Grill - Dinner : 2 hours
Lunch: 12 - 3.30pm
Dinner: 7 - 10.30pm
Cancelling a reservation
Our commercial viability relies on reservations being honoured by our guests, and adequate notice of any changes or cancellations. This cancellation policy is designed to protect our business while offering fair and reasonable terms for those seeking to make a reservation.
How do I cancel my reservation?
Cancellations may only be made by emailing us at firstname.lastname@example.org or by contacting the reservations team on 01491 529837.
What could I be charged if I cancel or change my reservation?
We ask that sufficient prior notice (set out below) is given should you wish to cancel or change your reservation. Where you fail to provide such notice, we reserve the right to retain your deposit, or cancel your reservation where your numbers have been reduced.
The Grill : By noon 24 hours prior to your reservation date
Chef’s Table : By noon 5 days prior to your reservation date
The Quarters (room only) : By noon 5 days prior to your reservation date
Dine & Stay Package : By noon 5 days prior to your reservation date
What do we do if you decide to cancel?
Where possible, we try our best to resell tables or rooms when we receive cancellations. We are proactive in advertising this availability and we exercise discretion where you experience difficult personal circumstances. Where we are successful in reselling your cancelled table or room, we will refund your deposit.
In the event that you have to cancel because you have tested positive for coronavirus, are displaying symptoms of COVID-19, or you are required to self-isolate at the request of the NHS Test and Trace service, then we will offer to reschedule your reservation or, if you prefer, convert your deposit to a voucher which can be redeemed for up to twelve months from the date of issue.
Late arrivals and ‘no-shows’
We will hold all tables for up to 15 minutes after the agreed reservation time. If your party has not arrived or contacted us by phone within 15 minutes after your reservation time, we reserve the right to mark your reservation as a no-show or cancellation. We cannot guarantee that your booking can be fulfilled after the 15 minute timeframe.
Guests failing to show for their reservations is a problem across the hospitality industry, and has a real and significant financial impact on the restaurant. If you do not honour your reservation and do not contact us we will retain your deposit. We also reserve the right to refuse future reservation requests from you.
How is this cancellation policy applied?
We reserve the right to vary this cancellation policy. The cancellation policy in place when you make your reservation shall apply. If you do not accept the terms in this cancellation policy, you must cancel in advance of the timescales set out in the table above; failure to do so will result in your deposit being retained.
Governing law and jurisdiction
The English Courts will have exclusive jurisdiction over any claim existing from, or related to, this cancellation policy.
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